Resident Services Department

Lior Boker, Head of the Department

Department Secretary: Shani Tzarfati-Demri

Tel: 03-5391227
Email: [email protected]


The Resident Services Department implements the Municipality’s vision of putting residents first, with the goal of providing an excellent service experience. The department acts as a bridge between the residents and the professional units of the municipality, managing service processes and instilling efficient and high-quality work standards, while developing innovative and creative tools to provide professional, high quality, transparent and reliable services to the city’s residents.

In addition, the department is responsible for establishing connections with communities, organizations and companies operating in the city, and utilizing them to create joint ventures with the Yehud-Monosson Municipality for the benefit and welfare of the residents.

The department conducts processes of control, evaluation, measurement and continuous improvement through municipal reports and surveys.

Areas of Responsibility:
  • Responding to resident inquiries and concerns.
  • Providing responses and services to residents through integration among City departments.
  • Improving the level and quality of service provided by City departments to residents and between departments.
  • Providing managers with practical tools to improve the City’s services and the quality of service provided by its employees.
  • Operating a professional, accessible and efficient City Call Center that serves as the “beating heart” of the city.
  • Providing answers regarding signage, licensing and accessibility for businesses and public facilities.
  • Managing the Department of the Interior’s branch office to provide responses in the area of immigration and demographics.
Service Values:
  • Sensitivity – Personal and welcoming attitude, attentive and empathetic.
  • Accessibility – clear and accessible information on services.
  • Professionalism – Coordination between customer service units based on up-to-date and available knowledge Efficient, fast processes within defined timeframes.